sales hearing is not counseling

YouTube動画/Movies

2026/10/25

営業はカウンセリングではない!信頼される営業が話す割合は5割!?(YouTube専門家対談企画営業の心理学第41回目)

と営業のプロの伊藤さんはおっしゃいます。 現場に携わる専門家をお招きして、専門家同士が対談するYouTube専門家対談企画。 今回は、営業歴20年で合同会社トースティー代表の伊藤さんと営業の心理学についてお話します。 今回のトピックは、「営業のヒアリング」です。 一般的に、ヒアリングは、お客様の声を聞き、その声からニーズを拾って、ニーズに合わせた提案をするために必要です。 しかし、単にお客様の愚痴を聞いたり、お客様と雑談したりすることと営業のヒアリングは違う! では、営業マンがやるべきヒアリングとは何か? ...

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older adults sleep problems

心理学・脳科学/Psychology・Neuroscience 記事/Article

2026/10/19

高齢者が悩む睡眠問題の原因とは?睡眠時間は十分なのに疲れが残るのはなぜ?

睡眠は若者だけの悩みではありません。 高齢者でも睡眠に悩む人はそれなりに多いと心理学の研究では示されています。 例えば、高齢者が日中に眠くなったり、年をとるごとに朝早くに目が覚めたり、朝起きても疲れが残ったりします。 若者でも同様の悩みはありますが、高齢者の場合、睡眠が健康問題に関わります。 では、そもそもなぜ高齢者は睡眠に悩むのでしょうか? その原因とは何でしょうか? 実は、高齢者の睡眠問題は、高齢者の脳にまで影響するとも最近では言われています。 実際の心理学と脳の研究を紹介しながら、高齢者の睡眠の改善 ...

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adolescents sleep and tiredness and sleepiness

心理学・脳科学/Psychology・Neuroscience 記事/Article

2026/10/11

中高生が日中に眠気や疲れを感じる原因とは?その心理学的対策とは?

大人でも朝が苦手な人が多い中、中学生や高校生などの思春期の子どもは、ホルモンバランスの関係もあり、朝がなかなか起きられない子が多いです。 学校や部活は朝からあるので、朝が苦手でもどうしても起きないといけない。 授業中も眠たくなります。 朝起きた時に疲れを感じず、スッキリ起きれたらいいのにと思うことはよくあります。 では、そのようになる原因とはなんでしょうか? また、朝の起きた時の疲れや日中の眠気を防ぐ手段はあるのでしょうか? 今回は、心理学の研究を参考に、中高生の睡眠の問題の原因と解決法をお伝えします。 ...

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本・解説/Book・Review 科学/science

The foundation of the behavioral economics.

The column is a set of introductions to the science.

In this article, I raise the topic of the Behavioral Economics because the researcher in this area won the Novel Prize recently.

He is Dr. Richard Thaler.

Reason to the Prize: for his contribution to behavioral economics.

His research area is "Behavioral Economics" in Economics. However, we know economics a little, but not Behavioral Economics so much.

What is behavioral economics ?

Many people do not understand the difference between economics and behavioral economics.

The behavioral economics is so scientific.

I like science ! So, I introduce the behavioral economics.

What is the principle of behavioral economics ?

In order to answer this question, you had better learn the history of behavioral economics. So we go back to the past !

①Rough History

By Ninety fourties, Economics was based on the presupposition that human being were rational creature. Under that, economics succeeded. What is the rationality ? It is like a very reasonable robot that could choose best answer to make their interest highest anytime.

In Ninety Fifties, however, a researcher, his name is Allias, pointed out that the economic theory based on that supposition did not match some behavioral results. In his articles, human did not behave to make the best answer for highest interests, but often to choose the higher interests from a short term.

In 1979, Tversky & Kahneman suggested the Prospective Theory.

There are 4 points in this theory.

1) human did not decide to behave by reference of absolute gains. But, they behave to increase or decrease their relative gains by a set point.

2) human is more serious about a loss than a gain.

3) human has the demining sensibility with gain and loss.

ex) They feel satisfied to gain $200 from $100 compared with $10200 from $10100.

4) This theory is incorporated in the probability weighing(this weighing moves sensibly).

Tversky & Kahneman claimed publicly that humans are not rational creatures.

Dr. Thaler adopt this theory to economics at first time

※In psychology, the prospect theory is only the research which was received the Nobel Prize. In 2002, Kahneman won the Prize.

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②At last, what is behavioral economics ?

・Behavioral Economics did not only change the idea of human beings.

・Researchers in this area did not use simulations, but they conduct experiments. Economics based on the experiments is "Behavioral Economics".

・How do they conduct experiments ?

I think the Ultimate Game is the most popular experiment. I introduce the experiment method below.

◇ Two participants, white is A and Black is B.

◇ a participant(A) is given settled money($20)

◇ A decides the price which A will give B. B knows the A' decision.

◇ B choose if he receive or deny the price A presented. The key point is that if B denies the A' presentation, the residual money A has were confiscated.

◇ If B receives the presentation, B receives the money of the price and A gains the residuals.

・a typical result is below

※In this graph, participants are the receiver.

The possibility that B receives A' presentation.

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③ Interesting Point of behavioral economics

・Some people has a question.

・If human is rational, they receive all A' presentation including minimum gain. If B denies, both A and B have no gain.

・Human is not a rational creature.

④ The current topic in behavioral economics.

・Neuroscientific method is one of main topic().

The word "Neuroeconomics" exists.

In addition, applying these research, there is "Neuromarketing".

・I introduce basic research, but also applied research are many. Some people are interested in the latter.

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References

Scientific Background on the Sveriges Riksbank Prize in Economic Sciences in Memory of Alfred Nobel 2017 RICHARD H. THALER: INTEGRATING ECONOMICS WITH PSYCHOLOGY The Committee for the Prize in Economic Sciences in Memory of Alfred Nobel THE. https://www.nobelprize.org/nobel_prizes/economic-sciences/laureates/2017/advanced.html

Gabay et al. (2014) The Ultimatum Game and the brain: A meta-analysis of neuroimaging studies, Neuroscience and Behavioral Reviews, 47, 549-558

Knoch et al. (2006) Diminishing Reciprocal Fairness by Disrupting the Right prefrontal Cortex, Science, Vol. 314, 829-832

Sanfrey et al. (2003) The Neural Basis of Economic Decision-Making in the Ultimatum Game, Science, Vol. 300, 1755-1758

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-本・解説/Book・Review, 科学/science